
It was a question to make you blink and become aware of your brain skidding in real time as it attempts to gain the traction that comes with understanding what was just asked. Then the Gods of Logic come to your aid as you realise the question is unanswerable: How could I possibly have acted differently at the time when I didn’t yet know what I know now? And of course, if you had known then what you know now, you would have done things differently. Duh!
But would you be willing to risk insulting your interrogator by giving such a logical response? If it’s someone you don’t know well and won’t be meeting again, you could always smile (aka ‘Mwah, Mwah!’) and move on? But what about a client or a friend? In this particular moment, the question may have come from someone who was curious but showed poor empathy… perhaps because they did not understand the content and impact of their question.
Seeing Clearly Only After the Fact
Hindsight is a luxury none of us have in real-time. In real life, we often don’t know the right response to novel situations. And the right response always varies according to who is involved (participants and their cultures) and the environment (markets or institutions).
Most of the time, to get by, we apply:
- Our own general knowledge
- Skills from other situations
- Knowledge of what we have been told ‘should’ happen in certain situations
But sometimes we reach a moment where the usual strategies are not enough. The environment is new and we need to learn new skills to respond.
This is where Transformative Learning begins.
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References
[1] The literature on attention tends to be ‘dry’ and Year 1 psychology textbooks are a good place to start.